From opening an account to withdrawals, bonuses to security — select a topic below to get quick help with anything you need.
Profile, KYC & Security Settings
BKash, Nagad & Rocket Payments
Withdrawal Rules & Processing Times
Offers, Turnover & Terms
2FA, Password & Account Security
Rules, Markets & Cash-Out
The 339bat support team is ready to assist you in Bangla, 7 days a week, 24 hours a day.
The fastest way to reach us. Click the button in the bottom-right corner of the site and a Bangla-speaking agent will join the chat within moments.
Average Response: 2–5 MinutesFor detailed queries or to attach documents, use email. Write to us at support@339bat.biz.
Average Response: 1–3 HoursJoin our Telegram channel for quick updates and exclusive offers. Support is available there too.
Average response time: 5–10 minutes
When starting out with online betting, it's natural to have questions. "Will I actually be able to withdraw my money on time?", "Is my account safe?", "Can I realistically meet the bonus requirements?" — these are all completely valid concerns. 339bat's Help Center is built to give honest, straightforward answers to exactly these kinds of questions.
We've broken everything down step by step with new users in mind. If anything is unclear, you can ask directly in Bengali via Live Chat — no English required.
Signing up at 339bat is simple. With just your mobile number, email, name, and date of birth, you can complete the initial registration in 2–3 minutes. However, KYC (Know Your Customer) verification is mandatory for large withdrawals or to claim certain bonuses.
KYC requires you to upload photos of your National ID or passport — both the front and back. A selfie is also required. Verification is typically completed within 30 minutes to 2 hours. Documents submitted at night are usually processed by morning. Once your KYC is approved, you won't need to do it again.
339bat accepts deposits via bKash, Nagad, Rocket, and Bank Transfer. USDT (crypto) has recently been added as an option as well. Deposits are typically credited to your account within 1–3 minutes.
That said, occasional issues can arise. The most common one — funds sent via bKash not showing up in your account. If this happens, wait 30 minutes. If the balance still hasn't appeared, contact Live Chat with your bKash Transaction ID and it's typically resolved within 1 hour.
One thing to always keep in mind when making a deposit — save your Transaction ID or reference number. It's your proof if anything goes wrong.
Many users wonder about the withdrawal process at 339bat. Withdrawals to bKash and Nagad are generally processed within 5–15 minutes. During peak hours, it may take up to 30 minutes.
There are a few conditions for withdrawals. First, your account must have the minimum required balance. Second, if you're withdrawing from a bonus balance, you must meet the turnover requirements. Third, your withdrawal payment method must be registered in your own name — funds cannot be sent to someone else's bKash account. Fourth, large withdrawals will not be processed without completed KYC verification.
Staying vigilant about account security on online platforms is essential. 339bat has put several measures in place to keep your account protected — including SSL encryption, two-factor authentication (2FA), and a system that detects unusual login activity.
There are also steps you should take on your end. Use a strong password — at least 8 characters, mixing uppercase and lowercase letters, and including a number or special symbol. Never reuse the same password on other sites. If you use the app on your phone, keep your screen lock enabled.
339bat will never ask for your password via email or message. If anyone claiming to be "339bat Support" asks for your password, it's a scam — report it immediately.
Turnover is the most common question players have about bonuses. Simply put — to withdraw a ৳1,000 bonus, you need to place that amount (or a multiple of it) in bets. A 5x turnover means you must wager ৳5,000 in total. Whether those bets win or lose doesn't matter — every bet placed counts toward your turnover.
A common misconception is that meeting turnover means you have to win. That's not the case — you simply need to place bets. So place sensible-sized bets to work through the turnover requirement, then withdraw.
To install the 339bat app on Android, you may first need to enable "Unknown Sources." Go to Settings > Security > Unknown Sources on your phone and turn it on. Once the installation is complete, you can turn it off again.
If the app is running slowly or crashes, start by restarting your phone. Then clear the cache. If the problem persists, uninstall the app and install the latest version by downloading the most recent APK from the site. This resolves about 90% of issues. The team is currently working on an update for iOS users.
After logging in, click the "Deposit" button at the top.
Select bKash from the payment methods and enter the amount.
Send money to the provided number via bKash Send Money. Include your Transaction ID in the reference note.
Submit the Transaction ID on the site — your balance will be credited within 1–3 minutes.
| Method | Minimum Deposit | Minimum Withdrawal | Deposit Processing Time | Withdrawal Processing Time |
|---|---|---|---|---|
| bKash | ৳500 | ৳500 | 1–3 Minutes | 5–15 Minutes |
| Nagad | ৳500 | ৳500 | 1–3 Minutes | 5–15 Minutes |
| Rocket | ৳500 | ৳500 | 2–5 Minutes | 10–20 Minutes |
| Bank Transfer | ৳2,000 | ৳1,000 | 1–6 Hours | 1–24 Hours |
| USDT | $10 | $10 | 1–30 Minutes | 1–30 Minutes |